Definitions and legal references
- This Website (or this Application)
- The property that enables the provision of the Service.
- Owner (or We or Us)
- Literal Stuff – The natural person(s) or legal entity that provides this Website and/or the Service to Users.
- Product (or Service)
- Product (or Service) refers to the items provided by this Website as described on this Website.
- User (or You)
- The natural person or legal entity that uses this Website.
Thanks for purchasing our products at https://literalstuff.com operated by Literal Stuff.
*** PLEASE NOTE: Our strict refund policy reflects the ever changing world around us. Due to COVID we have had to create a stricter return policy. While we take pride in making customers happy, we also want to keep staff safe. This means creating stricter policies to reduce exposure for staff. Thank you for understanding. All sales of masks are final.
If you are not entirely satisfied with your purchase, we’re here to help!
We offer a full money-back guarantee for all purchases made on our website that meet certain criteria. To be eligible for a return:
- You must return it with your original sales receipt, gift receipt or original packaging slip.
- Your item must be unused and in the same condition that you received it. Your item must be in the original packaging and needs to have the receipt or proof of purchase. If it obvious the item was used/worn, it will not be eligible for the full available refund (minus restocking fees) or store credit, unless prior authorization was given prior to the arrival of your return.
An item not marked as non-returnable on the product detail page is eligible for return within the applicable return window if it fulfills one or more of the following conditions:
- Was in a physically damaged condition at the time of delivery
- Has one or more parts of accessories missing
- Does not match with what was ordered.
- Slight variations in color do not meet this criteria as monitor/screen can reflect slight variations in color depending on your settings.
- Slight variations in print size do not meet this criteria due to the nature of the printing process and models used to display product all vary in size. Please be sure to view the product photos that stand alone without a model, to determine if it is a style you feel is right for you.
- You have to return the product within 7 calendar days of your tracked purchase arrival.
- The product must be in its original condition.
- The product must be unused and undamaged in any way.
- The product must have the receipt or proof of purchase
- You must cover cost return shipping, as well a restocking fee of 5.00.
- 5.00 restocking fee is separate from the return shipping charges that customer is responsible for, and will be deducted from the total refund.
If the product is damaged in any way, or you have initiated the return after 7 calendar days have passed, you will not be eligible for a refund unless prior authorization.
We absolutely do not offer refunds or accept returns for:
- Buyers remorse: I’ve been there. In my day home shopping was all the rage and I had things to juice a turnip that also knitted socks, but we ask you are sure you really want your order before placing it.
- Wrong size ordered: please use the size charts and make sure you are ordering the size you need.
- Masks: Due to COVID and the nature of the function of a mask, all sales are final.
If you would like to request a refund, please feel free to contact us by
- Email : literalstuff.com@gmail.com
Sale:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Late or missing refunds:
If you haven’t received a refund, first check your bank account again or contact the bank.
If you’ve done all of this and you still have not received your refund yet, please contact us.
- Email : literalstuff.com@gmail.com
Shipping:
PLEASE MAKE SURE YOUR CORRECT SHIPPING ADDRESS IS USED WHILE PLACING YOUR ORDER. If your order was shipped to an incorrect address through no fault of our own, and your order was returned back to the warehouse, you will be charged the reshipping costs to send to the correct and updated address.
You will be responsible for paying for your own shipping costs for returning your item unless prior authorization. Shipping costs are non refundable. This is in addition to the restocking fee for returns. In some cases we will provide you a shipping label to send your item back and waive the restocking fee, but reserve the right to do so at our discretion.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Refund:
After we receive the product, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. Note that it may take 7 business days for a refund to show up on your account or credit card statement.
If you have any additional questions, feel free to contact us using the contact information below.
*** PLEASE NOTE: Our strict refund policy reflects the ever changing world around us. Due to COVID we have had to create a stricter return policy. While we take pride in making customers happy, we also want to keep staff safe. This means creating stricter policies to reduce exposure for staff. Thank you for understanding. All sales of masks are final.
Literal Stuff
Email : literalstuff.com@gmail.com
Last Updated : October 15, 2021